How to Change Mobile Number in GTPL Broadband

Changing your mobile number linked with your GTPL broadband connection is easy and can be done right from your home. GTPL allows subscribers to update their registered mobile number through the self-care portal or by visiting the nearest GTPL office.

Most GTPL broadband plans require you to register a mobile number with your connection. This number is used for account management and communication purposes by GTPL, one of the fastest internet providers in India.

If you have recently got a new mobile number, you’ll need to update it in your GTPL account as well to ensure seamless services. Changing your registered mobile number with GTPL broadband is a quick and straightforward process.

It can be easily done through the GTPL self-care portal or by visiting your nearest GTPL office. In this guide, we will walk you through both methods in detail.

Using GTPL Self-Care Portal

The easiest way to change your mobile number linked to your GTPL broadband account is through the GTPL self-care portal.

  • You need to go to the GTPL self-care portal and log in using your registered username and password.
  • If you don’t remember your login credentials, use the “Forgot Password” option on the login page to reset it.
  • Once logged in, click on your name or profile icon at the top right corner of the page. From the drop-down menu, select “My Profile”.
  • Under profile settings, look for the “Mobile Number” field.
  • Enter your new 10-digit mobile number here and click “Update”. An OTP will be sent to both your old and new mobile numbers for verification.
  • You need to enter the OTP received on your new mobile number in the designated field. Also, enter the OTP received on your old number.
  • Click on “Verify OTP” once done. Your new mobile number will now be updated as the registered number for your GTPL account.
  • Your mobile number change request will be processed immediately by GTPL after OTP verification.
  • You will start receiving account-related communication on your updated number going forward.

Changing Mobile Number by Visiting GTPL Office

You can also change your registered mobile number by visiting your nearest GTPL office.

Visit your nearest GTPL office and carry your GTPL broadband account ID or registered mobile number details along with your GTPL broadband bill copy and valid photo ID proof.

Request the customer representative for a mobile number change form.

Fill in all your account details along with the new 10-digit mobile number. Attach photocopies of your ID proof and GTPL bill as well.

Submit the duly filled mobile number change form and documents to the GTPL representative. An OTP will be sent to your old and new mobile numbers for verification.

Provide the OTPs received on both numbers to the GTPL representative.

Your request will be processed after successful OTP verification. You will get an acknowledgment slip for your request.

This process may take 1-2 business days to complete. You will receive a confirmation message on your updated number when the change is effected in GTPL’s system.

Important Points to Note

Here are some important things to remember when changing your mobile number with GTPL broadband:

  • Only the broadband account owner can raise the mobile number change request.
  • The new mobile number must not already be registered with any other GTPL account.
  • You can only update to a fully KYC-compliant mobile number.
  • Make sure to quote the correct account ID/registered number when raising the request.
  • Visit the nearest GTPL office in case you face any issues with the self-care portal.
  • OTP verification is mandatory before the request can be processed.
  • It may take up to 48 hours for the change to fully reflect after submitting the request.

Alternative Options

If you are unable to change the mobile number through self-care or visit the GTPL office, here are some other options:

  • Call GTPL customer care at 07922012200. Inform them about the mobile number change and provide the necessary account details.
  • Drop an email request to [email protected] from your registered email ID mentioning your account details and new number.
  • Send a written request through courier/speed post to the GTPL head office along with supporting documents.


Changing the mobile number linked to your GTPL broadband is quick and straightforward.

With GTPL’s multiple options like self-care portal, branch visit, customer care, and email/written request, you can easily get it updated to your new number within 1-2 working days.

This will ensure you never miss important account alerts and notifications from GTPL.

Follow the handy tips in this guide to seamlessly update your number through different channels offered by GTPL if you want to change your registered mobile number.

Get in touch with GTPL customer care or visit your nearest branch office if you face any issues.

Frequently Asked Questions

1. Do I need to inform GTPL before changing my registered mobile number?

No, you don’t need to inform GTPL beforehand when changing your registered mobile number.

You can directly raise the request through self-care or visit the nearest GTPL office with the required documents.

2. Can I update my GTPL registered number to a landline connection?

No, GTPL only allows mobile numbers to be registered. You cannot change it to a landline connection.

3. What documents do I need when visiting the GTPL office for a mobile number change?

You need to carry your account ID proof, GTPL bill copy, address proof, valid photo ID, and duly filled mobile number change form.

4. I have lost my GTPL broadband account details. How do I change my mobile number now?

Visit the nearest GTPL office with your address proof. The representative can help retrieve your account details and proceed with the mobile number change request after verification.

5. How long does it take to update my mobile number in GTPL records?

It may take 1-2 working days after submitting the request via self-care, branch visits, or other channels. You will get a confirmation message once updated.

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